Frequently Asked Questions

We recommend booking at least 2-3 weeks in advance, especially during peak season (December-March). Popular dates like new moon periods fill up quickly. However, we sometimes have last-minute availability, so feel free to check with us even for shorter notice.

We offer a full refund if you cancel at least 48 hours before your tour. Cancellations within 48 hours receive a 50% refund. We will also reschedule or refund your tour if weather conditions are unsafe, though light clouds rarely affect stargazing quality at our elevation.

Children 8 years and older are welcome on most tours. The minimum age is due to the high altitude and late hours. Private charters can accommodate younger children at your discretion, though we recommend discussing this when booking. All minors must be accompanied by an adult.

Most people handle the altitude well, but we ascend gradually and monitor all guests. Those with heart conditions, severe asthma, pregnant women, or anyone who has scuba dived within 24 hours should not join. We provide oxygen if needed and can descend quickly if anyone experiences altitude sickness symptoms.

Summit temperatures typically range from 30-45°F, but can drop below freezing. Wind chill makes it feel even colder. We provide high-quality winter parkas and gloves for all guests. We recommend wearing layers, long pants, closed-toe shoes, and bringing a warm hat. Your comfort is important to us!

We monitor weather constantly and will contact you if conditions require rescheduling. Light clouds at lower elevations often clear above 10,000 feet. If we must cancel for safety or visibility, you receive a full refund or can reschedule. Your safety and experience quality are our top priorities.

This depends on the season and time, but typically includes planets (Saturn's rings, Jupiter's moons, Mars), deep sky objects (nebulae, star clusters, galaxies), and the moon if visible. Our guides use laser pointers to identify constellations and share stories of Hawaiian celestial navigation. Each tour is unique!

Absolutely not! Our tours are designed for all experience levels. Our guides are skilled at explaining concepts clearly whether you're a complete beginner or advanced amateur astronomer. We welcome questions and adapt our presentation to the group's interest level.

Yes! We encourage photos and our guides will help you capture images through the telescope using your smartphone or camera. Our astrophotography tour provides intensive instruction for those wanting to master night sky photography. Regular tours include basic photo assistance.

We offer hotel pickup for most Kona and Waikoloa resorts (check at booking). Otherwise, we meet at our staging area in Waimea. Exact location and timing are provided in your confirmation email. We recommend arriving 10 minutes early.

Bring a warm hat, wear closed-toe shoes and long pants, and layer your clothing. We provide parkas and gloves. Optional items: camera, small flashlight with red filter, personal snacks, and water. Avoid bringing anything valuable as conditions can be dusty. We provide what you need for comfort!

From Kona, it's approximately 90 minutes to the summit. We make the journey part of the experience, stopping at scenic points and gradually ascending to help with acclimatization. The drive itself offers spectacular views and photo opportunities.